Administrative Training

Please click the links/videos below to help guide you through learning the administrative tasks involved in running a Gymnastics, Multi-sport or Children's activities/sports facility on Activity Messenger. There are also documents to help outline to roles and responsibilities of your staff.

 

Class Training

Creating a Class - Part 1

Creating a Class - Part 2

Customer Service

MFTA 5 Step Client Response Model
Descriptions & Templates - Cheat Sheet
Customer Service in the Multi-Sport and Children's Activities Industry

Business Roles & Responsibilities

Key Responsibilities - Coaches 2024_2025
Key Responsibilities - Admin_Manager
Key Responsibilities - Owner_Director

Other Important Trainings

Adding Options & Customizations To Client Portal

Cancelling A Registration

Registering A Child Late Into Monthly Programs

(Ex: This example is for a December registration, starting 3 months after the season started. Each month costs $79.80+hst (13%) and the season runs from September to June).

Birthday Party Training

Birthday Party Training Video 1

Birthday Party Training Video 1

Birthday Party Training Video 2

Birthday Party Training Video 2