Settlement Services in the Bow Valley - Settlement Services in the Bow Valley Evaluation April 2026

Thank you for participating in our annual client survey!

Settlement Services in the Bow Valley has served over 3000 individuals and families since November 2011. We always want to improve our services for current and future clients, and the community.

Please take a few minutes to tell us your thoughts about what we are doing well and what we could do better. Your feedback is very important!

The feedback you share will be used in a report to our funder: Immigration, Refugees and Citizenship Canada (IRCC), but your information is confidential and no names are attached to any feedback.

We thank you in advance.

Think about the services you have received from Settlement Services in the Bow Valley.

Are you satisfied with the support you received? *

Yes No

Please explain

Did you receive appropriate information and services? *

Yes No

Do you have increased knowledge or skills, to help you settle in Canada? *

Yes No

Do you feel you know more about other programs and services available to help you settle in Canada? *

Yes No

Please explain

Did you use any other services or programs in the community? *

Yes No

Please explain

If you have children in the Banff or Canmore schools, do you feel Settlement Services in the Bow Valley has provided support for you or your children? *

Yes No Do not have children at school

Please explain

Has Settlement Services in the Bow Valley improved connections between your family and your child's school? *

Yes No Do not have children at school

Please explain

We offer both online and in-person information sessions. How do you prefer to attend these sessions? *

On-line In-Person I like to have both options

How do you like to get information from Settlement Services in the Bow Valley? (Please check as many answers as you like). *

Would you recommend Settlement Services in the Bow Valley to others? *

Yes No

Are you satisfied with the support you received? *

Did you receive appropriate information and services? *

Do you have increased knowledge or skills, to help you settle in Canada? *

Do you feel you know more about other programs and services available to help you settle in Canada? *

Did you use any other services or programs in the community? *

If you have children in the Banff or Canmore schools, do you feel Settlement Services in the Bow Valley has provided support for you or your children? *

Has Settlement Services in the Bow Valley improved connections between your family and your child's school? *

We offer both online and in-person information sessions. How do you prefer to attend these sessions? *

How do you like to get information from Settlement Services in the Bow Valley? (Please check as many answers as you like). *

Would you recommend Settlement Services in the Bow Valley to others? *

Do you have any other comments? Would you like to share any ideas about programs we should offer or support you think we should provide?