By completing your membership, you agree to the following terms and conditions:
1. Duration and Renewal
Your membership is valid for the duration selected above and is renewable upon request or purchase via our website, in person, or by email.
2. Contract Termination and Specific Terms
2.1. Annual Membership
In accordance with sections 197 to 205 of the Consumer Protection Act (C.C.Q., c. P-40.1), the consumer may cancel an annual membership within a period equal to one-tenth of the total contract duration, i.e., thirty-six (36.5) days for a one-year membership. In this case, the merchant may require an amount not exceeding one-tenth (1/10) of the total contract value, including administrative fees.
Outside this period, the Espace Hygie annual membership or the combined Espace Hygie & Sporthèque membership may be canceled without penalty, provided that a written request is submitted at least thirty (30) days prior to the next automatic payment date. Any payment due within this notice period remains payable and will not be refunded. The membership will remain active until the end of the already paid period, and all subsequent payments will be automatically canceled.
You may cancel your membership at any time in writing via our membership cancellation form.
2.2. Short-Term Membership
No refunds, suspensions, or cancellations will be granted for short-term memberships, including one (1) month memberships, except in cases expressly provided for under the Consumer Protection Act applicable to health studios. Any request must be supported by appropriate documentation.
2.3. Class Passes
Class passes are non-refundable, non-transferable, and non-cancelable under any circumstances. However, they have no expiration date and may be used at any time as long as the conditions for the service offered remain unchanged.
You may cancel your membership at any time in writing via our membership cancellation form.
3. Membership Cancellation
Under the Consumer Protection Act, a contract may be canceled within a period equal to one-tenth of the membership duration, i.e., 36.5 days, and the merchant may require a maximum of one-tenth of the total membership value, including administrative fees. Relevant provisions for this policy are found in sections 197 to 205 of the Consumer Protection Act.
It is possible to cancel both the Espace Hygie membership and the Espace Hygie & Sporthèque membership without penalty.
The cancellation request must be submitted at least 1 month before the next payment, otherwise it will be charged and not refunded.
The membership will remain valid until the end of the paid month.
Subsequent payments will be canceled.
4. Processing of Personal Data
Your personal information is processed in accordance with Law 25. For more details, please consult our Privacy Policy.