Terms and Conditions

Cancellation and Modification Policy

Booking a Class or Event

A class or event booking is confirmed once full payment has been received. A confirmation email will be sent once the booking has been validated.

If you need to cancel or make changes to an order you have just placed, please contact us as soon as possible by email at info@squashoutaouais.ca, clearly indicating your order number and the cancellations and/or changes you wish to make. We will do our best to accommodate you.

Cancellation by the Client
Before the start date of the class(es):
Cancellation with no fees and a full refund or applicable credit.

After the start of the class(es):
Refund subject to payment for services already rendered plus a 10% fee based on the value of the remaining classes.

Modification by the Client

More than 72 hours before the start of the class(es):
Changes with no fees, subject to availability.

Less than 72 hours before the start of the class:
A 10% fee may apply, subject to availability and at the discretion of La Sporthèque.

Absences and Make-Up Classes
Classes missed by participants or their parents cannot be rescheduled, refunded, or credited.

Cancellation or Modification by La Sporthèque or Squash Outaouais
In the event of cancellation by La Sporthèque (weather conditions, technical issues, etc.):

A full refund or free rescheduling will be offered. Participants will be notified by email or phone as soon as possible.

Waiver and Release of Liability

In consideration of my registration and participation in activities, programs, and events offered or sponsored by La Sporthèque and/or Squash Outaouais, I acknowledge and agree to the following:

Acting on my own behalf and on behalf of my heirs, legal representatives, successors, and any other person who may act on my behalf, I waive, release, and discharge La Sporthèque and Squash Outaouais, as well as its directors, employees, representatives, and anyone acting for and on its behalf, from any liability for injury, illness, death, loss, or property damage, of any kind, arising directly or indirectly from my participation in these activities.

This waiver applies to any claim, whether foreseeable or unforeseeable, including those resulting from negligence or breach of a legal duty, in particular those set out in the Occupiers’ Liability Act.

I also acknowledge that La Sporthèque or Squash Outaouais cannot be held responsible for any loss, theft, unauthorized use, or damage to personal property that I may bring to its facilities or activities.

I understand that this release is intended to be as broad and inclusive as permitted by law. If any provision of this document is found to be invalid or unenforceable by a court of competent jurisdiction, such decision will not affect the validity or enforceability of the other provisions, which will remain in full force and effect.

Use and Privacy Policy

I understand the terms and conditions of use and the privacy policy, including the collection of personal information necessary for registration, billing, and the issuance of the RL-24 slip, if applicable.