PURCHASE POLICY
The Francophone Cultural Centre of Vancouver (CCFV) aims to provide you with a safe, simple, efficient, and enjoyable shopping experience.
CURRENCY
All prices are expressed in Canadian dollars.
PAYMENT METHODS
The CCFV accepts payments made by debit card, credit card (Visa and Mastercard), by cheque, and in cash.
Payment can be made online, in person, or by phone.
Online transactions are conducted through our website www.lecentreculturel.com.
ORDER CONFIRMATION
You will receive a confirmation email including your ticket(s) after completing your purchase in person, by phone, or online. If you do not receive it or encounter an error message, we invite you to contact us to verify if your order has been processed successfully.
TICKET COLLECTION
No paper tickets will be sent to you. You will receive an electronic copy via email following your purchase online, in person, or by phone. You can print the electronic ticket or save it on your smartphone. On the day of the event, you may also be asked to present identification.
EXCHANGE, REFUND AND CANCELLATION
Tickets are non-exchangeable and non-refundable.
In case of cancellation of a show by the CCFV, tickets will be refunded to you.
If there is a change in schedule or venue, the CCFV will do its best to keep purchasers informed of changes or errors. However, it is the purchaser's responsibility to verify the accuracy of the information provided on their confirmation or ticket before the event. Thus, the CCFV will not issue any refunds or exchanges for printing errors or changes in schedule and/or location.
LATE ARRIVAL
15 minutes after the scheduled start time of the concert, entry is no longer guaranteed. It is at the discretion of the CCFV team.
The box office as well as ticket collection closes 15 minutes after the announced start time of the show.
PRIVACY POLICY
The CCFV is committed to ensuring that information transmitted is protected and that your privacy is respected.
For purchasing tickets and memberships, CCFV requires that you voluntarily provide your contact information. The data collected is used to process your orders, communicate with you and, with your permission, send you information about CCFV and services offered. You always have the option to request not to receive further information from CCFV.
The CCFV does not market its user lists nor share your personal information with third parties except for Activity Messenger—the software used for managing database operations related to tickets and memberships at CCFV. The information shared between CCFV and Activity Messenger is only used for proper functioning of ticketing and memberships. The shared information includes: first name, last name, email address. For our members who subscribed to a membership, additional information provided during their membership registration such as date and type of membership along with member number are included.
If you have any questions regarding privacy matters concerning your information, please feel free to contact us at 604-736-9806.
