Dear Partners,
This notice is to inform NCCP partners that, effective September 2, 2026, the Locker’s public Coach Transcript access function will be discontinued.
This function was originally made available to enable coaches to access and share their Coach Transcripts with authorized recipients, at a time when coaches did not have direct access to their own transcript records. Now, however, coaches have several alternative means of accessing and sharing their transcript, and the portal is pulling resources and support requirements away from the core functions of the Locker.
This step is being taken to provide coaches with more direct control over access to their Coach Transcript, and to improve the technical performance of the core functionality of the Locker platform.
Today, Coaches can securely access their Locker account at any time to view, download, print, or share their transcript directly from a computer or mobile device. Coaches who require support accessing their account can contact coach@coach.ca.
Sport administrators with approved administrative access to the Locker will continue to have access to coach lookup functionality within the Locker, consistent with their role and permissions. Administrators who would like a refresher on available functionality are encouraged to complete Locker Training.
Organizations with an existing Locker data connection also have the ability to appropriately access this information in compliance with their own privacy policy, applicable privacy legislation, and Coaching Association of Canada’s Privacy policy.
We invite your organization to share this message along with the following FAQs to your Provincial and Territorial partners.
Thank you for your cooperation and continued support.
Coaching Association of Canada
Frequently Asked Questions for Partners
Q: Can coaches still access their transcript after September 2?
A: Yes. Coaches can access, download, and print their own transcript at any time by logging into their Locker account and viewing their Certifications page under their Profile. Visit coach.ca/Transcript for instructions.
Q: Can a coach access their Certifications on their mobile device?
A: Yes, coaches can view their Certifications in the mobile version of the Locker. To view your full transcript, navigate to the Full Locker icon and into the Certification tab within the Profile section. Follow the video instructions on coach.ca/transcript for more information.
Q. Does the Locker have a mobile app?
A. The Locker does not have a mobile app, however it is optimized for mobile viewing and can be added to the home screen of your mobile device for easy access. Visit coach.ca/Transcript for instructions on how to add it to the home screen of your mobile device and open as a web app.
Q: Where can a coach get additional support if they cannot log in to the Locker?
A: Coaches who require support can contact Coach and Partner Services at coach@coach.ca
Q: Will administrative users still be able to look up coaches?
A: Yes. Approved administrators will continue to have access to coach lookup tools available through the Locker based on their assigned permissions and in alignment with administrative account responsibilities, including but not limited to:
- Using access only for legitimate business purposes.
- Accessing only information required to perform assigned duties.
- Maintaining confidentiality of information viewed through privileged access.
- Not sharing credentials.
- Accepting that privileged activities may be logged, monitored, and audited.
- Following organizational security and privacy policies.
Q: Why is the Public Access function being removed?
A: The original need for the feature no longer exists, as coaches now can manage their access directly through their Locker account. This step is intended to provide coaches with more direct control over access to their Coach Transcript, and to improve the technical performance of the core functionality of the Locker platform.
Q: What should organizations do if they require proof of training or certification from a coach?
A: Organizations should request that coaches provide a copy of their transcript directly from their Locker account.
Q: Where can sport administrators learn more about available Locker functionality? A: Administrators are encouraged to complete Locker training to ensure they are familiar with current platform and processes.
Q. How do I know if my organization has administrator access to The Locker?
A. Connect with your NSO contact to determine who has the required administrator permissions within your sport.
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