You have two options for submitting payment for group programs in Activity Messenger: credit card and e-transfer. The great thing about Activity Messenger is that your account has a single invoice that lists all upcoming payments, the amounts, and the dates. This invoice will update as each payment processes through, and also is your receipt for your payment history (in this case from January onwards)

If you have an outstanding balance of over $100 from Uplifter this will be listed as a separate invoice on your account, balances owing under $100 will be added as an item line on your existing invoice. If you have a credit from Uplifter it will be applied to your account and your remaining payments and balance adjusted accordingly. 

Credits and Balances need to be applied manually and individually to each account so if you notice a change to your balance this is due to the application remaining amounts from Uplifter.

Credit Card Payments: By adding a credit card to your Activity Messenger account you are saving it as the preferred and default payment method. This means on the last day of each month the next payment due will be taken from the card. If your payment cannot process you will receive an email notification to prompt you to rectify this. If payment goes through successfully you will receive a confirmation email.

E-transfer: When you select e-transfer as a payment method you will be shown the email to send the transfer to as well as a code to include the note of the e-transfer. It is very important that you include this code as it streamlines the payment reconciliation process and reduces the time between submitting an e-transfer payment and it showing up on your account. 

Once done you will return to the Activity Messenger screen and mark that you have completed the e-transfer.

Next, we will show you what the new invoices will look like and then how you can sign-in to check your invoice and save a credit card or submit a payment.

It is easiest to read the Activity Messenger invoices in two halves. The first half shows your information, Invoice number, your registrations, and your remaining balance for the remainder of the year from January to June.

Below you can see an example for Mickey Mouse and their student Jane Doe. Jane is registered for our Junior Broadway class, they have a remaining balance of $300.00 to be paid out from January to June. Any balances owing from Uplifter will be listed as a separate invoice but will have the same layout and breakdown.

The second half of the invoice shows the breakdown of monthly payments, including the dates that each payment is due. Here we can see that Mickey has six payments remaining (January to June) of $50 each after tax.

If you are checking your account on a mobile device the information by default lists your total balance remaining for the year. To see the monthly breakdown you will want to access the full pdf of your invoice.

To do this, after you sign in to your account go to the drop down menu at the top of the screen and select "Invoices"

After selecting invoices you will see your invoice information with the "Total" column being your remaining for the year. To see the payment breakdown via your invoice, scroll all the way to the right and click on the three dots. From there select "Download PDF" This will give you the full PDF of your invoice and the breakdown of the payment schedule.

A reminder that the first half of the invoice lists the balance for the remainder of the year. The breakdown and schedule of each monthly payment is visible in the second half of the invoice. (See above for invoice layout breakdown)

Why are there cancelled invoices showing on my account?

When the team imported over registrations each registration was its won invoice. To help clarify things, we opted to have the team consolidate all the registrations onto a single invoice. This meant we needed to cancel the extras ones that were now duplicates. Your correct and active invoice will be the one that is not cancelled.

I previously had a credit card saved to Uplifter has this information been imported?

No, we do not copy or input credit card information on behalf of registrants in order to keep that information confidential. You can add a credit card to your Activity Messenger account and that will save it and set it as the default payment method for each month.

I had a credit/balance from Uplifter, where is it on Activity Messenger?

Balances owing over $100 from Uplifter will be added to your Activity Messenger account as a second invoice, balances of less than $100 will be added as a line item to your existing invoice. Credits on your account from Uplifter will be applied to your invoice and your subsequent scheduled payments adjusted accordingly.

I am showing a balance owing on Uplifter but do not see it on Activity Messenger, where can I find it?

If you have a balance owing on Uplifter but don't yet see it on Activity Messenger there are a few answers for this. The first is that this balance owing may include the December invoice that incorrectly generated on December 1. This invoice amount is included in the six remaining payments of the schedule so we removed that December amount from that balance. Anything remaining will be applied to your account as either a second invoice (if over $100) or an additional line item on your existing invoice (if under $100).

Additionally, the balances are all being inputted manually and individually so it may take a little extra time to get each amount applied to each account, we are working as quickly as we can to apply them all but want to make sure we don't rush it in order to avoid errors.

I got an email saying payment failed, why?

The way Activity Messenger works is they do not generate a new invoice at the end of each month. Instead the system will try and take the next scheduled payment. If you do not have a credit saved then there will be nothing for the system to charge and you will get an email letting you know payment failed. This will not cause any strikes or penalties to the account, you just need to go into your account an either add a payment method, make a credit card payment, or submit and e-transfer payment. A reminder that adding a credit card to your account will save that card and set it as the default payment method for payments each month.