Terms and conditions

Return & Cancellation Policy

At Elevate Academy, we take great care in planning meaningful, high-quality programs and events. To support this experience for all participants, the following policy applies:

• All payments and deposits are non-refundable and non-transferable, unless a program or event is canceled by Elevate Academy.
• In the event that Elevate Academy cancels a program or event, registered participants will be notified promptly and issued a full refund. This excludes cancellations due to TDSB school closures for any reason, extreme weather and air quality issues. Details regarding the refund process will be provided at that time. 
• Payments and deposits cannot be applied or transferred to other programs, sessions, or individuals.
• Program prices are subject to change without notice. Any price change will not affect a registration that has already been confirmed and paid in full; you'll continue to pay the rate in effect at the time of your registration. If you've paid a deposit only, the balance owing will be based on the price in effect at the time of your registration, not any later price.

By registering for a program or event, families and participants acknowledge and agree to the terms outlined in this policy.