TTerms and Conditions
Cancellation and Modification Policy
Course or Event Bookings
A course or event booking is confirmed once full payment has been made.
A confirmation email will be sent once the booking is validated.
If you need to cancel OR make changes to a booking you have just placed, please contact customer service as soon as possible by email at info@sportheque.com or fill out the following form: https://activitymessenger.com/p/z8TunG5, making sure to include your order number and clearly specify the cancellations and/or modifications you wish to make. We will do our best to accommodate you.
Client Cancellation
Before the course start date:
Cancellation without fees and full refund or applicable credit.
After the course has started:
Refund subject to payment for services already rendered plus a 10% fee on the value of the remaining classes.
Client Modification
More than 72 hours before the course start time:
Modifications free of charge, subject to availability.
Less than 72 hours before the course start time:
A 10% fee may apply, subject to availability and at the discretion of La Sporthèque.
Absences and Make-Up Classes
Classes missed by participants or their guardians cannot be rescheduled, refunded, or credited.
However, in the case of force majeure (illness with a medical note, exceptional event), a partial credit may be granted at the discretion of La Sporthèque.
Cancellation or Modification by La Sporthèque
In the event of cancellation by La Sporthèque (weather conditions, technical issues, insufficient registration, etc.):
A full refund or free rescheduling will be offered.
Participants will be notified by email or phone as soon as possible.
Waiver and Release of Liability
In consideration of my registration and participation in the activities, programs, and events offered or sponsored by La Sporthèque, I acknowledge and accept the following:
Acting on my own behalf and on behalf of my heirs, legal representatives, assigns, and any other person who may act on my behalf, I waive, release, and discharge La Sporthèque, as well as its directors, employees, representatives, and any person acting for or on its behalf, from any and all liability for injury, illness, death, or loss or damage to property of any kind, whether directly or indirectly resulting from my participation in these activities.
This waiver applies to all claims, whether foreseeable or unforeseeable, including those arising from negligence or breach of a legal duty, including, but not limited to, those under the Occupiers' Liability Act.
I also acknowledge that La Sporthèque cannot be held responsible for any loss, theft, unauthorized use, or damage to personal belongings I may bring to its premises or activities.
I understand that this release is intended to be as broad and inclusive as permitted by law. If any part of this document is deemed invalid or unenforceable by a court of competent jurisdiction, that decision will not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
Privacy and Data Use Policy
I understand the terms and conditions of use and the privacy policy, including the collection of personal information necessary for registration, billing, and the issuance of the Relevé 24.
