Change or cancel my membership — Espace Hygie

Would you like to change your plan or end your membership? Complete this form to send us your request.

Please submit one request per membership and use the email address associated with your member account. This form is for Espace Hygie memberships and combined Espace Hygie & Sporthèque memberships.

The terms of your contract apply, subject to your statutory rights.

Applicant*

First name *

Last name *

Email *

Mobile *

What would you like to do? *

Cancel my membership Change my plan Ask a question about my membership x Clear

What is your question about your membership? Our team will reply by email or phone. *

What is your question about your membership? Our team will reply by email or phone.

Cancel my membership *

Submitting your request and stopping payments

To help us process your request and stop scheduled payments, please submit your request at least 30 days before your next scheduled payment, indicating your preferred membership end date.

Payments covering periods after the effective cancellation date will be cancelled. A request submitted less than 30 days before a scheduled payment may require an adjustment if that payment is already being processed. This administrative processing period does not delay the effective date of your cancellation or make amounts payable that are not owed.

Cancellation terms

The following provisions apply to health studio contracts:

Before services begin: no cancellation fee or penalty applies — section 202 of the Consumer Protection Act.
During the first one-tenth of the contract term: you may cancel; the total amount payable is limited to 10% of the total contract price — section 203.
After this period: articles 2125 and 2129 of the Civil Code of Québec govern cancellation and the amounts to be settled.

Annual Hygie and Hygie & Sporthèque memberships: after the first one-tenth of the contract term, our policy allows cancellation without penalty. Your account will be adjusted based on the effective cancellation date.

Short-term memberships: under our policy, these are non-refundable, except where a refund is required by law. The cancellation rights described above continue to apply.

How to submit your request

To ensure proper follow-up and avoid processing errors, please complete and submit this form. Section 204 provides that cancellation takes effect when the notice is sent. You may specify a later date if you wish to keep your membership until then.

Section 205 requires amounts owed to the client to be refunded within 10 days following cancellation when the contract is cancelled under these provisions.

I request the cancellation of my membership. x Clear

Change my plan *

Changing your plan means ending your current membership and creating a new contract.

Your new membership will begin for a term of 12 months, unless you choose a short-term membership. In that case, the term of the selected plan applies.

Before proceeding, our team will confirm the new price, the effective date of the change and any financial adjustments to your current membership. You will need to accept the new contract.

Submitting this request does not automatically change your plan.

I understand that changing my plan requires a new contract, and I would like to be contacted to arrange it. x Clear

What is your current plan, and what change would you like to make? *

What is your current plan, and what change would you like to make?

A customer service representative will contact you to validate your request. How would you like to be reached? *

Phone Email x Clear

Other

Would you like to share your reason for leaving? (optional)

Preferred membership end or change date (optional)

For a cancellation: leave this field blank to request cancellation effective when you submit the form, or enter a later date.

For a plan change: enter your preferred date, if known. Our team will confirm the date before proceeding.

The date and time you submit your request are recorded automatically.

Electronic signature*

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Membership

Your membership is tied to your email address. If you are using the wrong email, your membership will not be detected. You can try disconnecting and connecting using another email address.

If you need further assistance, please write to info@activitymessenger.com. Please include a screen capture if possible.