By completing your membership, you agree to the following terms and conditions:
1. Duration and renewal
Your membership is valid for the term selected above. You may renew it upon request or by purchasing a renewal through our website, in person or by email.
2. Contract cancellation and specific terms
2.1. Cancelling a membership
Before services begin: no cancellation fee or penalty applies (section 202 of the Consumer Protection Act).
During the first tenth of the contract term: you may cancel; the total amount payable is limited to 10% of the total contract price (section 203). This period is calculated from the start of services.
After this period: articles 2125 and 2129 of the Civil Code of Québec govern cancellation and the amounts payable. For annual Espace Hygie and Espace Hygie & Sporthèque memberships, our policy allows cancellation without penalty. Your account will be adjusted based on the effective cancellation date.
Requests and scheduled payments
To help us process your request, please submit it at least 30 days before your next scheduled payment and specify your preferred membership end date.
Payments covering periods after the effective cancellation date will be cancelled. A request submitted less than 30 days before a payment may require an adjustment if the payment is already being processed. This administrative period does not postpone the effective cancellation date or make amounts that are not owed payable.
To ensure proper follow-up and avoid processing errors, please complete and submit our membership change or cancellation form. Section 204 provides that cancellation takes effect when the notice is sent. You may specify a later date if you wish to keep your membership until then.
Section 205 provides a period of 10 days following cancellation to return any amounts owed to the client for a cancellation under these provisions.
2.2. Short-term memberships
Our policy is that short-term memberships, including one-month memberships, are non-refundable, except where a refund is required by law. The cancellation rights described above continue to apply. No suspension is provided for, subject to applicable rights.
2.3. Class passes
Class passes are non-refundable, non-transferable and non-cancellable under any circumstances. However, they have no expiration date and may be used at any time as long as the conditions of validity of the service remain unchanged.
You may cancel your membership at any time by submitting a written request through our cancellation form.
2.4. Changing your plan
A plan change requires ending your current membership and creating a new contract. The new membership starts for a 12-month term, unless you choose a short-term membership, in which case the selected plan’s term applies.
Before proceeding, our team will confirm the new price, the change date and any financial adjustments to your current membership. You will need to accept the new contract. Submitting the form does not automatically change your plan.
3. Personal information
By subscribing to the services of La Sporthèque / Espace Hygie, the member consents to the collection, use and retention of their personal information in accordance with applicable legislation, including Law 25, and our privacy policy available on our website.
The member is informed that surveillance cameras operate in certain areas of the facilities for the safety of people and property. These cameras are not used to monitor sports activities or classes.
Personal information is accessible only to authorized individuals and is retained for as long as necessary for the purposes for which it was collected.
For more information, please consult our privacy policy.