Tracking sent messages

Activity Messenger tracks the delivery of your messages. On the Messages page, a Status column indicates the status of each send. A new message will have the status 'New.' A sent message will have the status 'Sent.' A received message will have the status 'Received.' Scheduled messages will also be displayed on this page.

Sending several thousand messages can take a few minutes. No problem. Activity Messenger works in the background. Click on the send to see the progress status. The Status column will be refreshed, and a screen with the details of the send will be displayed.

# Individual tracking of SMS and emails 

The screen displays the details of the send. Emails and SMS are presented in two different tabs. The number of messages sent will change as Activity Messenger sends the messages.

You can also resend the email to new recipients or to those who have not opened the email.

Activity Messenger tracks the open rates and click rates of your emails.

# Track and manage SMS

Activity Messenger allows you to manage the responses received via SMS. They will be classified as Incoming and displayed in green. If the recipient has responded with 'stop,' their mobile phone number will be automatically added to the unsubscribe list, displayed in orange. You can manually add or remove a recipient from the unsubscribe list from this screen.

The SMS messages you have forwarded to your mobile phone or your organization’s phone will also be displayed.

# Delivery status of SMS and emails 

Activity Messenger tracks individual messages. The possible statuses are:

• Skipped: The SMS or email was on the unsubscribe list. Activity Messenger does not send SMS to a mobile phone number on the unsubscribe list and does not send emails to an address on the unsubscribe list.
• Sent: The SMS or email has been sent. Activity Messenger is waiting for the next status from the provider. Some providers do not return the next status, so it’s possible that the email is delivered to the recipient even if it shows a status of 'Sent.'
• Delivered: The SMS or email has been delivered to the recipient.
• Bounce: The email bounced. Possible causes include an automated response or an invalid email address. In this case, the email address will be added to the unsubscribe list.
• Complaint: The message was delivered, and the recipient reported it as spam. In this case, the email address will be added to the unsubscribe list.
• Wrong Number: The phone number is not valid. The number will be added to the unsubscribe list.
• Wrong Email: The email could not be delivered because the email address is not valid. The address will be added to the unsubscribe list.
• Received: A recipient has responded to an SMS you sent.
• Tracked: The received SMS has been forwarded back to you, the sender.
• Replied: Following a received SMS, an automated response you programmed has been sent.
• Opened: The email has been opened.
• Clicked: The email has been opened, and the recipient clicked on a link in the email.

Note 1: Regularly check the unsubscribe list to correct invalid email addresses and phone numbers. If you need help, click on the Unsubscribes help page to learn more.

Note 2: Activity Messenger does not charge for skipped SMS and emails.

# Messages not received 

Sometimes a client may not receive an email. Here are four things to check:

1. Check that the email is not on the unsubscribe list. If it is, the email will be marked with a flag and the status will be 'Skipped.' If this is an error, you can go to the unsubscribe page (via the Lists menu and the Unsubscribes option) and remove the email address from the list.
2. Check the type of communication. If the intent of your message was non-marketing but the type of communication indicates marketing, the unsubscribed email addresses will have been skipped.
3. The email may be in the spam folder. If so, ask your client to mark the email as 'not spam' and move it to the inbox. This will indicate to the provider that emails from this address are desired.
4. If the email is not in the spam folder, the provider may have blocked the email address. This is a security measure when the address is not recognized by the provider. Your client can add activitymessenger.com to their allowed domains list. Also, add your domain if you have configured the 'From' email address. Here’s how:

• For Hotmail and Outlook, click on the settings menu (the gear icon). Find the spam option, and you will see a list of allowed domains. Add activitymessenger.com to this list.
• For Bell and Sympatico, click on the settings menu (the gear icon). Find the Security option and Block senders and domains. Add activitymessenger.com to the allowed domains list.
• For Yahoo Mail, add a new contact with the email address info@activitymessenger.com or the sender's email address. This will indicate to Yahoo Mail that the email address is acceptable.
• For other providers, you can search the web using the keywords 'allowed domains' to find instructions.