Activity end

Activity Messenger allows you to schedule the sending of emails or texts for the last class of an activity (session or season). This will be the final class or occurrence of your activity.

This type of automation is commonly used to send communication to all registered parents or participants, either before the last class or after the end of a class or event. It can also be useful for sending a satisfaction survey after an event.

# Create automation

Go to the Communication menu, navigate to the automation section, and click on Create.

Select "End of an activity", name your automation, and click on Create.

Click on the button the change the response to "Yes" to active the robot. 

Define the Sending Time 
Choose how many days before or after the last class or event you want to send the communication. For example, for a 10-week skating course, you could send a reminder 5 days before the last class so that participants can prepare.

Select Recipients
Select the participants or parents of those registered for a specific session, such as a swimming session or a particular event.

# Configure the message 

Choose the Message Template
You can use a default template or create a more comprehensive and personalized message.
Example message: a reminder for the end of the session that includes the parent's first name, the participant's first name, and the end date of the session.

Add Custom Elements
Include elements such as a participation certificate, a link for registration for the next session, or a satisfaction survey.

Personalize the Message
Modify the template to include specific and relevant information for your participants.

# Attach an end of session survey

You can attach a form to the sending email, such as an end-of-session survey. Click on "Configure Message." In the bottom left, click on "Attachment" and select the option "Attach a Form." Choose your end-of-session form or survey. Activity Messenger will add a button at the bottom of the email to access the form. Refer to the form documentation for more information.

# Save and activate the automation

After configuring your message, save the automation.

Once saved, the automation will automatically send messages on the specified dates and times based on the end dates of the courses or events for participants.

# View sent messages 

Activity Messenger keeps a log of all sent messages. Go to the Messages tab of the automated task. You’ll find the list of emails and texts that have been sent there.

Automating end-of-course reminders with Activity Messenger is an effective way to maintain communication with your participants, gather valuable feedback through surveys, and ensure a smooth transition to upcoming sessions. By setting up these reminders in advance, you can enhance the user experience and increase re-enrollment rates.