Multiple classes with the use of filters

The setup of the customer journey in a multi-class environment on Activity Messenger helps optimize the user experience by making it easier to search for classes based on specific criteria. By using filters such as location, age, class type, or available days, you provide your clients with a simple and effective way to select the options that best meet their needs. These custom filters improve navigation and ensure that each client quickly finds the class that suits them, while making the entire registration process smoother and more intuitive.

# Set up the customer journey

Define the journey:

The goal is to give your clients the ability to filter available options based on specific criteria such as location, class type, age, and days of the week.

Access the multi-class options:

To do this, go to the Multiple Classes block, where you have already added your classes and configured your rules.

Under the rules of the classes, activate the button to turn on the filters. 

Types of Filters:

You can create different types of filters to help clients navigate more easily:

• Tag filters: Useful for filtering based on characteristics like location or class type.
• Age filters: Allow filtering of classes by age group (e.g., 4-6 years).
• Day of the week filters: Filter classes based on available days (Monday, Tuesday, etc.).

Tag Filters:

Example: Create a Location filter with options like Pool A and Pool B.

When the client selects a pool, only the options for that pool will appear.

Add other filters such as class type (swimming, diving, etc.) and link them to the tags.

Age Filters:

Set up age ranges in the classes (e.g., 4-6 years) and ensure that the minimum and maximum age are defined in the settings of each class.

Example: When a client selects 6 years old, all classes available for children aged 4 to 6 will appear.

Day of the Week Filters:

Simply enable this option, and the days of the week will automatically be available as filters.

# Rearrange filters and questions 

Filter Order:

You can adjust the order in which the filters appear. For example, you can choose to ask for the location or the day of the week first.

Rearrange Questions:

Similarly, you can rearrange the order of questions in the form to optimize the user experience.

# Generate Pre-filtered links 

Create Pre-filtered Links:

If you want to share a specific link that pre-filters the options, such as in a Facebook promotion, you can do so.

Example: A link for diving classes at Pool B can be shared, and when a client clicks on it, the options will already be filtered to display only the relevant classes.