Emails and text messages from Activity Messenger

Activity Messenger is an email/text messaging platform used by and dedicated to Sports & Leisure organizations. This page is intended to help you (participant, member, student or parent) manage emails and text messages you receive from those organizations.

# Not receiving emails?

If you are not receiving emails from an organization, there are 2 things you can do:

  1. Check your Spam folder. If you do find it there, mark it as "Not spam" and move it to your Inbox. Your email provider will then understand emails from that address are safe.
  2. If it is not in your Spam folder, your email provider may have blocked it. This is a cautionary measure for new email addresses. In that case you can add the domain to the Safe Senders list. If you received it from the organization's domain, you can add their domain too. Here's how:
  • For Hotmail and Outlook click on the settings menu (gear icon top right in the menu bar). Then go to Junk email and you'll see a Safe Senders list. Add to it.
  • For Bell or Sympatico click on the settings menu (gear icon top right in the menu bar). Then go to Security and Block senders and domains. Add to the allowed email addresses and domains list.
  • For Yahoo Mail, create a new contact with the email address or the email of the sender. This will tell Yahoo Mail that the email address is safe.
  • For other email providers, you can google their name with the keywords safe senders to find instructions.

# Unsubscribing and managing notifications

Activity Messenger allows you to unsubscribe to SMS and/or email notifications. Subscriptions are per organization. If for example you receive notifications from your skating club and gymnastics club, you may decide to unsubscribe to SMS notifications for skating yet keep them for gymnastics.

In addition, you may want to only receive class reminders/cancellations but not program information (marketing) emails. Activity Messenger allows you to do so.

Activity Messenger abides by the laws governing electronic messages in Canada and the United States. You can read more about the rules here. In short an organization must have obtained your consent to send you messages, and it must give you means to unsubscribe.

If you received an email or SMS from Activity Messenger, it was on behalf of an organization who obtained your consent when you registered or subscribed to one of their activities or services.

Activity Messenger gives you different ways to manage notifications sent by those organizations.

# Managing notifications from an email message

When an organization sends you an email from Activity Messenger, you can click on the "Manage notifications" link in the footer of the email. You will land on a page where you can choose the best channel to notify you. You may decide to receive SMS but not email notifications or vice versa.

You cannot unsubscribe from receiving operational emails. By doing business with an organization you give consent to receive important information by email with regards to the product or service they purchased. This includes reminders, cancellations, invoicing and security.

# Managing notifications from a text message

Activity Messenger sends text messages from the number 438-792-8666. If you received a text message from that number, it came from an organization using Activity Messenger.

You can reply with the word "STOP" to to no longer receive SMS notifications from that number. To subscribe again you must send back the word "START".

Note that sending the word STOP will prevent any organization from sending you messages by SMS. It will also block both reminders/cancellations and promotion information text messages. To have a granular control, you must use the link in the email/landing page footer instead.

Next topic: About SMS and MMS

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