Tracking messages

Activity Messenger tracks delivery of your messages. On the Messages page each send-out will contain a Status. When you create a message, the Status is set to "Sending...". When the message to the first recipient is sent, the Status changes to "Sent". When the message is received by a first recipient, the Status changes to "Delivered". Scheduled messages will also appear on this page.

If you are sending a message to thousands of participants, it may take several minutes to run. No worry, Activity Messenger works in the background. That is completely transparent to you. You can view the progress by clicking on the refresh button. You may also click on the message to open the send-out details popup. That will also refresh the Status.

# Tracking individual SMS and email messages

The popup shows you detailed information about the send out. Emails and SMS are separated in two tabs. As the send out progresses, the numbers appearing in those tabs will change.

Activity Messenger tracks open and click rates on emails you send. Those numbers are indicated below the doughnut chart.

# Tracking and managing SMS messages

Activity Messenger allows you to manage SMS replies. An Inbound message in green is a reply from a recipient. If they replied STOP, they were automatically put on the Bounced list and will appear in orange. If they replied the wrong word, you may manually add them to the Bounced list. They will be skipped in future send outs.

"Forwarded" messages will also appear. Received and forwarded SMS are charged at the regular rate.

# Email and SMS delivery status

Activity Messenger tracks messages individually. Depending on the situation, some messages may not have been sent, or may encounter errors. Potential Status values are:

  • Skipped: The SMS or email was found on the Bounced list. Activity Messenger will not send messages to flagged mobile phone numbers or flagged email addresses.
  • Sent: The SMS or email was sent. We are awaiting response from the 3rd-party service to acknowledge delivery.
  • Delivered: The SMS or email was delivered.
  • Bounced: The email bounced. Possibly because an out of office reply, or because the email does not exist. In such a case the email address gets addeed to the bounced list.
  • Complaint: The message was delivered and the participant clicked on the Spam button. In such a case the email gets added to the bounced list.
  • Bad number: The mobile phone number is not valid. It gets added to the Bounced list.
  • Bad email: Unable to deliver the email. The email address is not valid. It gets added to the Bounced list.
  • Received: An SMS was received from a recipient.
  • Forwarded: The received SMS was forwarded to you, the sender.
  • Replied: An SMS was received and the system auto-replied the message you have configured.
  • Opened: An email was opened.
  • Clicked: The recipient opened the email and clicked on a link.

Note 1: We recommend you consult the Bounced list after every large send out in order to correct bad email addresses and bad phone numbers. Consult the help page entitled Bounces, complaints, unsubscribes and bad numbers to learn more.

Note 2: You are not charged for skipped emails and SMS messages.

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