Personalizing email/SMS templates with placeholders

Activity Messenger allows you to personalize emails and SMS templates with recipient names. If you imported participants from Amilia, we also make available placeholders for parents, their children and registration information. Consult the help page Building a list of participants from Amilia to find out more.

Placeholders are also available in plain messages. Consult the documentation page Personalizing email/SMS messages with placeholders for more information.

# Placeholders

The following placeholders are available relative to family accounts:

  • Name: The recipient's full name
  • First name: The recipient's first name
  • Account owner name: The account owner's full name
  • Account owner first name: The account owner's first name.
  • Participant name: The participant's full name
  • Participant first name: The participant's first name.
  • Child/children first name(s): The family account children's first names

The following placeholders are available for registration and membership information:

  • Activity: The activity the participant is registered to.
  • Subcategory
  • Category
  • Program
  • Group: The group the camper belongs to.
  • Team: The team the player belongs to.
  • Location: Where the activity is taking place.
  • Start date/time: Start date/time of the first occurrence (class or game) of the activity.
  • Start date
  • Start time
  • End date/time: End date/time of the first occurrence (class or game) of the activity.
  • End date
  • End time
  • Membership name
  • Membership expiration date

The following placeholders are available if you use the Zoom meetings integration:

  • Zoom meeting ID
  • Zoom meeting URL
  • Zoom meeting password

# Testing placeholders

You can test placeholders against lists you have built. Toggle "Test placeholders" and select a list. You will be able to cycle through recipients of that list to preview exactly what will be sent by email or SMS.


# Empty values

Do not select a list and you will be able to preview what happens with empty values. Activity Messenger will remove empty spaces around punctuations. It will also replace the "Child/children first name(s)" placeholder with simply "your child".


# Grammar corrections

Activity Messenger is smart enough to pluralize or singularize words around the "Child/children first name(s)" placeholder. For example, if there are many children, it will replace "has" with "have". You are free to write in singular or plural form. Activity Messenger will make corrections in both directions.