Automating Amilia facility booking confirmation

If you use Amilia, Activity Messenger can send a confirmation email (or text message) following a facility booking. Some situations where you might want to use this are:

  • Send instructions and a checklist for using the facility
  • Notify an administrator that someone has booked a facility
  • Send an electronic waiver to fill and sign

To get started create a new automated task. Click on the Communications menu and Create a new automated task. Give your automated task a name and choose "Amilia facility booking confirmation".

Please note:

  • The account owner (client) will receive one message a few minutes after checkout.
  • If you book as an admin, the account owner will still receive the confirmation email.

Once your automated task is created you can turn on the switch and program the Automation Bot. Select the locations (facilities) you want, and the type of reservation (online booking or rental contract), and configure the message to send out.

By default Activity Messenger create a template for you. You can go and modify it any time to adapt it to your needs. You can even use the location and start date/time placeholders. For example to inject the name of the client, the location name and the date of the reservation, etc.

Should you wish to notify an administrator, select their email address from the Carbon Copie picker.

# Notify administrator(s)

If you do not want to send the email to the client, but instead only notify one or many administrators, flip the switch "Do not send to the client". Make sure to specify those people in the Carbon Copy picker in the message configuration popup.

# Consulting sent messages

Activity Messenger logs automation messages sent. Click on the Messages tab under the automated task. There will be listed all emails and text messages sent for the task.