Welcome to the Activity Messenger Help pages. Here you will find useful articles and answers to your questions.

Overview of Activity Messenger

Activity Messenger is email, SMS, forms, payments and automation for Sports & Leisure. We strive to be your communication hub and play well with your existing registration platform. Use Activity Messenger to:

  • Run Email and SMS marketing campaigns
  • Send class reminders based on your class schedule
  • Run surveys and analyze results on-screen
  • Track attendance
  • Collect waivers with electronic signatures (i.e. new session/participant liability waivers)
  • Run event or class registrations with online or offline payment
  • Run season or tournament registration with online or offline payment
  • Sell and manage your Zoom classes
  • Program birthday reminders

Activity Messenger is a mobile-first platform. Emails and forms are web-responsive and built to be seen and filled from a smartphone.

We know you deal with families and not just individuals. That's why recipients can be family accounts. Both mom and dad can receive an email. They will get one email even if they have 3 children.

Activity Messenger is the only marketing platform that includes SMS. You decide how to send your message: by email or by text message or both. Text messages will allow you to reach millennials who do not read their email. You and your clients will save time and effort.

# Fundamentals

Activity Messenger is composed of 6 fundamental elements: Lists, Forms, Classes, Communications, E-Commerce and Staff. There are 6 top-level menus to access them. Understand these to easily find your way around the platform.

# Lists

A list consists of recipients. A list can be a class roster, a list of members or anything you like. Each recipient can be an individual or a family. A recipient will have a name, an email address and a mobile phone number. Activity Messenger attaches class information (date, time, location) to each recipient. You can use those with placeholders in messages you write allowing you to write one email to a group of classes.

You can import lists from a Excel/CSV file. If you use Amilia, Activity Messenger is fully integrated and will allow you to select the program and activities directly.

# Forms

A form is a way to collect recipient information and capture consent. A form can be a waiver with electronic signature, a survey, a subscribers form (to collect contact emails for a newsletter), or a payment form to charge a customer and collect payment online or offline.

Activity Messenger allows you to track respondents and even analyze results with the use of graphs and charts.

A form is also a list. You can message the list of respondents.

# Class management

With Activity Messenger you can manage your classes, take registrations and track attendance. You can even import classes from other registration platforms.

Activity Messenger allows your instructors, teachers and camp counsellors to track attendance from their smartphone or a tablet. Classes can be sold with Activity Messenger, or you can import rosters from other platforms such as Amilia, Active Network or iClassPro.

Attendance tracking in Activity Messenger is fast, mobile-responsive and includes all the required features for a camp or class. Invite your staff and they'll love the simplicity of the interface. Your staff can use messaging features to keep parents informed. Either by email or text messaging.

Activity Messenger attendance tracking works with forms. Easily check if a participant has filled their waiver or COVID-19 daily screening. You can even track proof of vaccination and passports.

# Communications

Activity Messenger is a mass emailing and mass text messaging platform. A full replacement to Mailchimp or Constant Contact.

A message can be an email or a text message. A message is usually sent to a list of contacts, to class participants or to respondents who have filled a form. You can copy your staff on an message you send.

Every email and text message you send is tracked. Each recipient will have a unique version of the email or text message you sent. Activity Messenger tracks the open and click rates of each message for each recipient. That way you know if someone has received, opened and even clicked on a link in an email you sent.

You can use placeholders in messages to fill in the name, children names and class information. This allows you to create one message to send to multiple classes.

You can even schedule messages to be sent at a future date and time.

# Templates

A template is a rich HTML message you can reuse when you send messages. For example a standard class cancellation email, or a reminder before a class.

Templates are also used for newsletters and marketing campaigns. Templates can contain rich text, images, videos and even Zoom links.

With the Canva integration, you can create beautiful newsletters and marketing campaigns. It is so easy to use and so fast to build. You will enjoy the experience.

# Automations

Activity Messenger's most powerful features is automating communication tasks. With automations you can send a reminder before or after class, send a confirmation message following a registration, or even send Zoom links before virtual classes.

New types of automations get constantly added. Contact us at if you have specific use cases.

# E-Commerce

With Payment forms you can charge your customers for any product or service you offer. Activity Messenger uses Stripe to collect credit card payments. You can start accepting credit cards in less than 5 minutes.

It has a powerful financial and accounting engine for invoicing clients and collecting payments. Financial reports allow you to analyze sales and payments on-screen or in Excel.

# Staff management

Activity Messenger was built for organizations with part-time staff. Avoid the costs of an expensive staff management platform and centralize your staff processes.

Using staff forms, you can streamline your staff recruiting and onboarding. You can even create a staff portal with access to forms and training videos.

Activity Messenger provides a mobile responsive staff portal for them to track attendance, to verify proof of vaccination and to send emails or text messages to participants.

# Unified communications

Consider Activity Messenger as your unified communications system. It holds lists of recipients with various context information (family accounts, class information, membership information, forms filled). Using forms, you can capture extra information. Using templates you can build a collection of standard messages to use for operations and marketing. You then send emails and text messages. You can send them now, schedule them for later. With automations you program what message goes out to what group of people around the schedule of your classes and events.

Have feedback or want an improvement?

We are available 8AM to 6PM Eastern time, Monday through Friday. Emergencies will be handled 24/7. Our response time is within 4 hours.

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