How to market your tennis club and attract new members

Olivier Rousseau
5 May 2024 Tennis 2 min read

In this article, we’ll discuss the best marketing strategies for your tennis club to help you attract more members and increase engagement. Additionally, we’ll explore how utilizing the right tennis club management software can streamline your marketing efforts.

We’ll explore the following marketing ideas for your tennis club:

  1. Email Marketing for Tennis Clubs
  2. Early Bird Discounts
  3. Promote your club on Social Media
  4. Online Reviews & Testimonial
  5. SMS Marketing for Tennis Lessons
  6. Improve Online Court Booking Process
  7. Tennis Lesson & Member Surveys
  8. Member Referrals
  9. SEO for Tennis Clubs
  10. Pay Per Click (PPC) Ads

——————-

 

About the author: I’m Olivier, co-founder of Activity Messenger, a modern tennis club management software.  I also operate a multi-location sports business focused on introducing tennis and other sports to kids aged 2-9. Over the last decade, I’ve spent more than $200,000 on digital advertising via platforms like Facebook and Google, while also running countless email marketing campaigns.

1- Email Marketing for Tennis Clubs

Email marketing is an underutilized strategy for tennis clubs. At Activity Messenger, we see a lot of clubs that use email campaigns to reach out to returning members. However, by not targeting new prospects, they are often missing out on potential members.

The first step is to build an email list of current and prospective members. To deliver targeted content, segment your list based on interests and engagement levels. Provide updates on upcoming events, promotions and tennis tips by sending regular newsletters.

Email Marketing for Tennis Clubs

Segmenting Subscribers:

  • Current members: Inform them of upcoming programs, events and news. Segmented email campaigns can result in a 760% increase in revenue from your outreach.
  • Prospective members: Send introductory content that outlines the benefits of joining your club and highlights the unique offerings that make your club stand out from the rest.

Ways to grow your list of subscribers:

  • Website Opt-In: Place an opt-in in a prominent location on your website with a clear call to action.
  • QR Code: Display a QR code at the front desk and at events you host. Include the code on flyers, posters, and other marketing materials.
  • Club Events: Encourage people to sign up during tournaments and open houses. Set up a sign-up booth or desk to make it easy to collect contact information.

Tips for Email Marketing:

  • Welcome email: Introduce your club’s offerings, including a list of classes, events and membership benefits in your welcome email to new subscribers.
  • Content sharing: Share blog posts, promotions and videos. To engage readers, you can include interactive elements such as polls and surveys.

Actionable Insights:

  • Experiment with different email formats to see what resonates most with your audience.
  • Use A/B testing for subject lines to improve open rates. A/B testing can increase email open rates by up to 49% (OptinMonster, 2022).
  • Personalize emails by addressing recipients by name and mentioning their previous interactions with the club.

Activity Messenger is also a Modern Tennis Management Platform for clubs and academies across the US and Canada.

2. Early Bird Discounts

Offering early-bird discounts is a marketing strategy to increase sales and encourage early sign-ups. Not only do they drive early registrations, but they also create a sense of urgency among potential members. According to Instapage, urgency-driven promotions can increase conversion rates by 226%.

You can offer tiered discounts based on the time of registration to incentivize early commitment.

How to offer Early bird specials for tennis clubs

Benefits for a Tennis Academy:

  • Cash Flow: Early enrollment improves cash flow, providing funds for reinvestment in programs and can reduce cash flow related stress.
  • Staffing: Early enrollment allows for better planning of staffing and resources, ensuring an optimal instructor to student ratio.
  • Marketing: Knowing which programs are in need of more exposure allows you to refine your marketing efforts and focus on programs that are underperforming.

Actionable Insights:

  • Offering different discount tiers based on how early participants convert can increase sales by up to 30%
  • Use all marketing channels, including social media, email, and your website, to promote early bird discounts.
  • Analyze registration data to identify patterns. Refine the timing of your early bird offers for maximum impact.

 

📌 Pro Tip: We’ve used this marketing strategy for years, typically reaching 25%-30% enrollment before most of our competition has begun. And because I know which summer programs need more exposure, I can target my digital, social, and email marketing campaigns where we have more openings.

3- How to promote a tennis club on social media

Promoting a tennis club on social media is more than just posting updates; it’s about building a community around your tennis club. Facebook, Instagram and even TikTok can be great channels to connect with different demographics.

Facebook ads are great for reaching a wide audience and generating leads, while Instagram ads allow you to connect with a younger demographic through visually appealing content.

Storytelling is also key to social media marketing. Share the personal journeys of players and club members to inspire and emotionally connect with your audience. Ask questions, share tennis tips, and provide updates on club events to engage with your followers on a regular basis.

Tips for Social Media Marketing:

  • Showcase your club: Share visuals of your players in action during lessons, tournaments, or fun events. Use high-quality images and video to highlight your club’s facilities, staff, and tennis players achievements.
  • Create shareable content: Develop content that highlights the unique features of your club in an engaging way. Bring your club’s culture to life through creative storytelling.
  • Use Tennis related hashtags: To reach potential members, use relevant hashtags. Research popular tennis-related hashtags, trends and short tennis quotes.
  • Offer incentives: Incentivize members who share your club with special discounts or offers to foster a sense of community and appreciation.

Pro Tips:

  • Geotargeting: Spend a small daily budget to advertise and target your local area. This can be a significant driver of traffic to your Web site and new enrollments.
    Content Calendar:
    Develop a Content Calendar to help you stay consistent in posting and engaging with your audience.
  • Encourage user-generated: You can host a photo contests and add featured member spotlights. User-generated content has a 28% higher engagement rate than brand-generated content.

Actionable Insights:

  • To showcase your coaches’ expertise and attract new tennis members, create a series of short instructional videos or tips.
  • Partner with influencers or local tennis personalities who can help you spread the word about your program.
  • Monitor engagement metrics to see what types of posts resonate with your audience. Adjust your strategy accordingly.

 

4- Online reviews & Testimonials

Positive reviews and testimonials can make or break a potential tennis member’s decision. Encourage current satisfied members to leave reviews on platforms such as Google, Yelp and Facebook. Promote those testimonials on your website and marketing materials to build trust and credibility.

When it comes to building trust and credibility for your tennis club, positive reviews and testimonials play a critical role. According to BrightLocal, 87% of consumers read online reviews for local businesses.

Therefore, it is extremely important to proactively solicit feedback from satisfied members and display testimonials prominently on your website and social media channels.

How to increase online reviews and testimonials for your tennis club

Maximize Your Online Reviews:

  • Ask for reviews: Promote reviews on platforms such as Yelp, Facebook and Google. Provide direct links to make the process easy.
  • Showcase reviews: Feature standout reviews on your website and in your promotional materials, such as newsletters, flyers, and social media posts.
  • Engage: Respond to all feedback as a demonstration of your commitment to customer satisfaction. Address concerns professionally and thank members for positive reviews.
  • Show Transparency: Respond promptly to negative reviews to demonstrate your commitment to customer satisfaction. According to ReviewTrackers, 53% of customers expect companies to respond to negative reviews within a week.

Actionable Insights:

  • Send follow-up emails or texts to members after lessons or events to automate review requests.
  • With member permission, turn positive reviews into compelling testimonials and use them in your marketing campaigns.
  • Incentivize members who leave reviews with discounts or merchandise.

5- SMS Marketing for Tennis Clubs

Imagine reaching your members directly on their mobile phones, ensuring they never miss important updates about promotions, events and new classes. SMS messages have a remarkable open rate, with 98% being read within three minutes of receipt, making them a highly effective communication tool.

By incorporating SMS into your marketing strategy, you can automate reminders for court reservations, upcoming classes and registration deadlines, significantly reducing no-shows. You can also use SMS to promote exclusive offers and discounts to retain current members and attract new ones.

In addition to increasing engagement, text messaging is a powerful way to maintain customer satisfaction. They allow for quick communication of club announcements such as facility closures, new offerings and schedule changes.

SMS Marketing for Tennis Clubs

Promote Exclusive Offers:

  • Limited-time offers: Send out limited-time offers or discounts via SMS to attract new members or entice current members to upgrade their packages.
  • Tailored offers: Tailor offers based on member activity, such as exclusive discounts for those who haven’t visited recently or early-bird pricing for those who frequently book courts.
  • CTA: Include a clear call-to-action in each message to guide members on how to redeem the offers.

Re-engage Past Members:

  • Re-engage: Reach out to former members with personalized messages offering incentives to return, such as discounted membership renewals or a free guest pass.
  • Show what is new: Highlight new offerings or improvements that may entice them to rejoin, such as newly renovated courts or expanded coaching programs.

Integrate with Other Marketing Channels:

6- Improve Online Court Booking Process

Improving tennis court booking involves embracing technology that simplifies the process for both members and staff. The key lies in automation, which enhances efficiency and boosts satisfaction. Here’s how:

Automated Court Booking & Payment

  • Online Booking System: Transition to an online booking system that allows members to book courts conveniently from their devices. This reduces manual intervention, eliminates phone tag, and provides real-time court availability.
  • Automated Payments: Simplify fee collection by integrating payment processes into your tennis booking platform. This minimizes administrative work and ensures that payments are received on time.
  • Enhanced Efficiency: Automating both booking and payment processes frees up staff time for more strategic tasks and reduces member frustration, resulting in improved customer satisfaction.

Better Communications with Members:

  • Automate Notifications:Keep members informed and reduce confusion and missed bookings with automated notifications and reminders for course bookings, maintenance and closures.
  • Push Notifications: Use push notifications to promote last minute deals on court bookings when your courts are not full.
  • Branded Communication: Branded email and SMS templates ensure consistent and clear communication.

📌 Pro Tip: An unfriendly booking mechanism can turn off potential customers and frustrate current members. By prioritizing a smooth user experience, you can make online booking easier and ensure that everything runs smoothly.

7- Tennis Lesson & Member Surveys

Surveys play a vital role in improving your tennis club’s programming and customer experience. They can help by providing actionable insights directly from members. Gathering feedback through end-of-session or member surveys can help identify areas for improvement and measure satisfaction. Here are some practical ways to use surveys effectively:

Design Surveys & Incentivize Participation:

  • Focused Survey Design: Create short, concise surveys to increase completion rates, and include a key Net Promoter Score (NPS) question to measure customer satisfaction: “On a scale of 0 to 10, how likely are you to recommend our tennis club to a friend or colleague?”
  • Incentives for Participation: Encourage participation by offering incentives such as sweepstakes or discounts on private lessons, camps, or memberships. This can significantly increase response rates.

Online tool for tennis lessons surveys

Leverage Insights & Act on Feedback:

  • Survey Data: Make informed decisions based on member preferences and needs using the data collected from surveys.
  • Regular Analysis: Routinely analyze feedback to identify trends and adjust your customer experience and marketing strategies accordingly.
  • Act on Feedback: Demonstrate your commitment to member satisfaction by addressing negative feedback promptly. Use positive feedback to encourage members to share their experiences on social media. This can help attract new members through word-of-mouth marketing.

📌 Pro Tip: As an operator, collecting feedback used to be a tedious task that we often neglected. Now, with Activity Messenger, we’ve streamlined the process with automated messages sent at the end of sessions. You can also automate a message 15 days after a member joins to capture their experience early and help them become long-term customers.

8- Customer Referrals

A well-structured member referral program can dramatically increase the growth of your tennis club. Here’s how to create a program that will turn your current members into passionate ambassadors. And help you efficiently recruit new members:

Simplify Referrals:

  • Simplify Referrals: Keep your referral requests simple, such as “$50 off your next membership renewal for every new member who joins as a result of your referral. Clear, compelling offers motivate members to take action. Provide easy tools for members to refer, such as referral forms, personalized links, or even referral cards for them to give away.
  • Provide Tools: Provide members with easy referral tools, such as referral forms, personalized links, or physical referral cards to be shared.
  • Ask for referrals: Ask for referrals after positive feedback or during holiday seasons, and capitalize on members’ peak satisfaction moments to encourage them to share their positive experiences.

How to get more customer referals for your tennis club

 Offer Compelling Incentives:

  • Incentives: Compensate members for referrals with benefits such as discounts, free guest passes, or exclusive merchandising to build a sense of belonging and appreciation.
  • Engagement: Keep the referral program top of mind by reminding members on a regular basis through newsletters, email updates, or a QR code at the front desk to encourage participation.
  • Special Promotions: Run referral promotions on a regular basis, such as offering a free month of membership for each successful referral, to increase referral activity.

9- SEO for Tennis Clubs

Improving SEO (search-engine optimization) for tennis clubs is critical to increasing online visibility and attracting new members. Surprisingly, not all tennis clubs are writing blog articles on a regular basis, missing out on significant marketing benefits. Here’s how to optimize your Tennis club’s SEO strategy:

Start a blog:

  • Consistent Schedule: Set up a regular schedules, with a goal of at least one post per week, to maintain a flow of new content. This helps improve your visibility on google.
  • Leverage AI for Content Creation: Use AI to accelerate the creation of content from your tennis pro’s knowledge. If you capture that knowledge through video or audio recordings, you can use ChatGPT to transcribe those conversations and turn your expert advice into blog posts.
  • Optimize for Keywords: Include specific keywords in your blog posts to improve the SEO performance of your content and increase your visibility in search engine results. Focus on optimizing for terms that potential customers are likely to use, such as “kids tennis lessons near me” or “Private tennis lessons in Kansas”.

Other ways to optimize SEO

  • Mobile-Friendly Website: Make sure your website is mobile friendly and easy to navigate. Responsive design is essential to provide a positive user experience and improve your google rankings, as most users now visit websites from mobile devices.
  • Local SEO: Set up a Google My Business profile and encourage members to leave reviews on Google to boost your local SEO. This visibility is crucial to show up in local search results and enhance your online credibility.
  • Social Media: Facilitate sharing your blog posts on social media such as Facebook, Instagram, and TikTok. This increases your content’s reach and engagement and can indirectly improve your SEO rankings.

📌 Pro Tip: Focus on long-tail keywords and local search terms to quickly improve your ranking before your site builds more authority on Google.

10- Pay Per Click (PPC) Ads

Pay-per-click (PPC) advertising helps tennis clubs increase revenue and efficiently attract new members. By targeting specific keywords related to tennis lessons, coaching tips and Tennis club events, PPC allows Tennis Clubs to place ads in front of a highly targeted audience that is actively searching for these services on Google. Here’s how to  use PPC to improve your tennis club’s marketing strategy:

Keyword Research & Ad Creation

  • Keyword Identification: Start by identifying the most relevant, high-intent keywords that potential members are likely to use when searching for tennis clubs in your area. This will ensure that your ads appear to the right audience, maximizing both reach and relevance. You can use a free tool Google’s Keyword Planner to help you.
  • Ad Creation: Create ads that highlight what makes your tennis club unique, such as your facilities, coaching staff or membership promotions. Your ad copy should be clear, enticing and designed to motivate clicks.

How to improve PPC:

  • Bid Management: Set a budget that is realistic and in line with the financial capabilities and goals of your Tennis Academy. Adjust your bids to compete with other local businesses and makes sure your ads remain visible without spending too much money.
  • Conversion Tracking: Monitor conversions from your ads by using PPC tracking mechanisms. This data will help you understand the ROI of your campaigns.
  • Local Targeting: Focus on local SEO strategies by including location-based keywords. This will help attract local traffic and increase the likelihood of conversions from people looking for a nearby tennis club.

Streamline your Tennis Club Management

Activity Messenger is more than just a way to improve your marketing efforts for your tennis club. It can replace Tennis Club Management Softwares commonly used in sports facilities, such as EZFacility and CourtReserve.

In addition, Activity Messenger replaces a variety of other tools such as JotForm, SurveyMonkey, SmartWaiver, and Mailchimp.

This allows you to consolidate your administrative tasks into one efficient platform that gives you a 360-degree view of all your operations.

If you would like to meet with an Activity Messenger expert to learn more, click here to book a demo.

 

Written by Olivier Rousseau Olivier is a kids sports programs owner who has been operating for over a decade with locations in Montreal, Quebec city & Ottawa. He also helps Gymnastics Club, Swim Schools and Dance Studios streamline their operations. He is the co-founder of Activity Messenger an online registration platform for the sports & leisure industry.

Discover new marketing channels for your Tennis Club

Subscribe for exclusive content

Receive News and Updates about our product

© Activity Messenger

info@activitymessenger.com