Surveys for Tennis Clubs - Member Feedback Forms

Olivier Rousseau
13 May 2024 Tennis 2 min read

How to create a Survey for your Tennis Club

In this article, we’ll explore how to create, distribute, and analyze online surveys for Tennis Clubs. The goal is to help you automate and collect more feedback from members, analyze the results and discover actionable insights.

We’ll discuss:

  1. Creating an online survey for your tennis club
  2. Sharing Surveys with your members
  3. Automating surveys at the end of a lesson
  4. Analyzing the data
  5. Tennis Clubs survey template

Activity Messenger is also a Modern Tennis Management Tool for clubs and academies across the US and Canada.

How to create a Survey for Tennis Clubs

Create branded surveys and feedback forms for your tennis club with Canva and Activity Messenger.

Here’s how to get started:

  1. Log into Activity Messenger: Choose the survey form builder and select the tennis survey template to get started.
  2. Connect to Canva: Make sure the brand of your tennis club shines with Canva.

How to create a Survey for Tennis Clubs

Add questions to your tennis club survey:

Use over 80 different question types to customize your survey:

  • Multiple Choice & Text Entry: Collect a mix of numerical data and descriptive feedback about your Tennis lessons, the instructors, and your facilities.
  • Star Rating & Radio Button Grid: Get simple, interpretable feedback on overall satisfaction.
  • Conditional Logic: Conditional branching is used to display questions based on specific conditions or options that guide the respondent down a personalized path through the survey. Simply add conditional logic to the question you want to display based on a specific response.
  • Skip pages: For longer surveys, be sure to add page skips to make it easier for members to complete the survey.

Add questions to your tennis club survey

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📌 Pro Tip: For our kids’ programs, we found that shorter surveys work best. More parents responded, and we still gained valuable insights. Include open-ended questions for those who wish to share more details.

Sharing Surveys with your members

Once you’ve created your tennis club survey, it’s time to get it in front of your members.

Activity Messenger generates a unique link for each survey, making it easy to share on social media and your website. You can even print a QR code to post near your front desk or at tennis events and tournaments.

Sharing Your Tennis Club Survey:

  • Social Media and QR Codes: Promote your survey on social media and place a QR code at the reception area.
  • Email and SMS Integration: Distribute the survey link via email or text to your tennis club members.
  • Include in your newsletter: Your monthly newsletter is a great time to survey members about their experience at your club

Sharing Surveys with your members

📌 Pro Tip: In my experience with various clubs, using a mix of distribution channels to share your surveys with members will help boosts response rates. And more feedback means better data to help you make smarter decisions as a tennis club owner.

Automate surveys at the end of a lesson

Streamline feedback collection by sending automated SMS or email messages to class lists the day after a tennis lesson or event. Include your survey link in these messages to easily collect feedback.

Improve Survey Collection with Automation:

  • Timely sending: Automatically send surveys right after a class or event, ensuring you capture feedback when it’s most relevant.
  • Efficient process: Automation saves time and standardizes feedback collection, resulting in more accurate data.

Automate surveys at the end of a tennis lesson

 

📌 Pro Tip: You can also automate surveys at membership renewal time. It’s a great way to better understand their experience and shows that their feedback is important and that you value them as members of your tennis club.

Analyzing the data

Once you start collecting survey responses, it’s important to analyze the data to gain valuable insights. Activity Messenger provides powerful analysis tools to help tennis club owners better understand their data.

Analyze Tennis Club Survey Data:

  • Organize and Categorize: Examine responses by class level, type, and instructor to see detailed breakdowns.
  • Identify Trends: Look for recurring feedback to pinpoint strengths and areas needing improvement.
  • Implement Improvements: Share insights with your team and apply the lessons learned to enhance your tennis club’s programs.

Analyzing member survey data

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📌 Pro Tip: In the early days, it was just my partner and I coaching, making it easy to track feedback from our clients. As our organization grew and we brought on more and more coaches, improving our training methods became crucial. By analyzing survey data, we identified key areas to focus on, ensuring our staff delivered a consistently high level of quality across the board.

Tennis Club feedback form template

Here is a Tennis Lesson Survey (Feedback form) that was created using Activity Messenger. Test it out and see if you like it.

FAQ

Why Should Tennis Clubs Run Satisfaction Surveys?

Surveys provide valuable feedback on programs, coaches, and facilities. This feedback is critical to the identification of strengths and areas for improvement.

What Types of Surveys Are Most Beneficial for Tennis Clubs?

Customer satisfaction, coach performance and facility quality surveys provide comprehensive insight into various aspects of the tennis club experience.

What Are the Best Practices for Creating Effective Tennis Club Surveys?

  • Keep Surveys Short: Encourage more responses with short surveys.
  • Use Clear Questions: Ensure questions are easily understood by members
  • Ask Multiple Choice and Open-Ended Questions: Combine quantitative and qualitative data.
  • Provide Anonymity: Encourage honest feedback by assuring your members their answers are confidential.

How Can Tennis Clubs Encourage Participation in Surveys?

  • Offer Incentives: Provide small rewards for completing surveys about the Tennis Club.
  • Importance: Communicate and explain how feedback will lead to improvements.

What Tools or Platforms Can Tennis Clubs Use to Create and Distribute Surveys?

Platforms like SurveyMonkey, Google Forms, and Activity Messenger offer online survey creation, distribution, and data analysis tools.

Written by Olivier Rousseau Olivier is a kids sports programs owner who has been operating for over a decade with locations in Montreal, Quebec city & Ottawa. He also helps Gymnastics Club, Swim Schools and Dance Studios streamline their operations. He is the co-founder of Activity Messenger an online registration platform for the sports & leisure industry.

Create a online surveys for your Tennis Club

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