Texting for Municipalities and Small Towns

Olivier Rousseau
11 April 2025 Parks & Rec 2 min read

How Municipalities Can Use Bulk SMS to Improve Communication with Residents

Whether it’s notifying residents of emergency alerts, public meetings, or utility disruptions, text messaging is proving to be a powerful tool for getting the word out quickly. In this article, we’ll explore how municipalities and small towns can use bulk SMS to communicate with their citizens.

Activity is also a complete parks and recreation software to help manage activities, surveys, facilities, memberships and communications for your municipality or small town.

Why SMS is a Game-Changer for Municipal Communication

Email inboxes are overflowing and social media algorithms are unpredictable. In contrast, text messages have a 98% open rate, and most are read within a few minutes. This makes texting an ideal channel for time-sensitive, high-priority updates.

Municipalities can use SMS to:

  • Send weather warnings and emergency alerts
  • Share road closures and construction updates
  • Notify of trash pickup delays
  • Promote town hall meetings or community events
  • Distribute reminders for tax or utility bill deadlines
  • Send event or class cancellations

Send bulk sms to citizens

📌 Pro Tip: Although mass texting is really useful, you don’t want to overuse it. That’s why opting for a monthly or bi-monthly newsletter for less urgent matters is a good way to keep people interacting when you do send bulk SMS to your citizens.

Common Use Cases for mass texting for Municipalities

1. Emergency Notifications

When emergencies happen—like floods, wildfires, snowtorms or water main breaks—SMS is one of the most reliable ways to reach residents quickly.

2. Service Disruptions

Planned or unplanned utility interruptions (e.g., electricity, water) can be communicated in advance with clear timelines, reducing frustration.

3. Public Engagement

Encourage attendance at public consultations, city hall meetings, or local events with friendly reminders or RSVP links via SMS.

4. Administrative Reminders

Help residents stay on top of responsibilities with reminders about property taxes, permit renewals, or dog license deadlines.

Send bulk sms to members

 

How to send bulk SMS to your citizens

Step 1: Choose the Right SMS Platform

The first step is choosing a platform designed for municipalities—not just marketers.

What to look for:
  • User-Friendly Dashboard: A clean interface that doesn’t require IT support to send a message.
  • Contact List Management: Easily add, import, or segment residents.
  • Automation & Scheduling: Plan messages in advance—ideal for recurring notices like garbage day changes or tax deadlines.
  • Templates: Save time by creating reusable messages for emergencies or events.
  • Compliance Tools: Auto-unsubscribe, consent logs, and opt-in verification.

Sending Text messages to both Parents

Step 2: Build and Maintain a Contact List

Your messages are only effective if they reach the right people. Building a quality list is arguably the most important step in any SMS strategy.

How to collect phone numbers:

  • Online Forms: Add SMS opt-in checkboxes to existing forms on your municipal website.
  • Event Registrations: Offer SMS reminders when residents sign up for events or programs.
  • Public Kiosks & QR Codes: Set up SMS registration booths at town hall, libraries, and recreation centers.
  • Utility Bills & Mailers: Include QR codes or shortcodes to opt in via text message.
  • Social Media: Promote sign-up forms or text-to-join campaigns via Facebook, Instagram, or Twitter.

Best practices for compliance:

  • Always get consent before texting anyone.
  • Make it easy to unsubscribe with a simple reply like “STOP”.

Step 3: Segment Your Audience

One-size-fits-all messaging doesn’t work anymore. SMS segmentation ensures residents only get messages that are relevant to them.

Smart ways to segment:

  • By Location: Group residents by neighborhood, district, or postal code. Only notify the affected area about road closures or service outages.
  • By Interest: Let residents choose what they want to hear about—emergencies, events, public health, etc.
  • By Language: Send messages in residents’ preferred language for better accessibility.
  • By Service Type: Different departments (e.g., Parks & Rec, Public Works, City Council) can have their own lists.

Example SMS Opt-in Disclaimer:
“By signing up, you agree to receive text updates from the City of Greenwood. Msg & data rates may apply. Reply STOP to unsubscribe.”

Why use bulk SMS for your Martial Arts Dojo

SMS is a critical communication channel for municipalities. Whether you’re dealing with emergencies or just trying to increase engagement, mass text messaging offers unmatched reach, speed, and simplicity.

Activity Messenger helps municipalities and small towns across North America to better communicate with their citizens using mass SMS.

Click here to schedule a demo with one of our experts.

Written by Olivier Rousseau Olivier is a kids sports programs owner who has been operating for over a decade with locations in Montreal, Quebec city & Ottawa. He also helps Gymnastics Club, Swim Schools and Dance Studios streamline their operations. He is the co-founder of Activity Messenger an online registration platform for the sports & leisure industry.

Start sending bulk SMS to your citizens today!

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