This article will walk you through the process of creating an effective liability waiver to help municipalities and small towns move from paper waivers to electronic waivers.
We’ll discuss what to include, how to build it, share a waiver template, and highlight the best tools for efficiently creating and managing digital waivers.
Learn more: Activity Messenger is a complete parks and recreation management software designed and priced for municipalities and townships from 500 to 10,000 citizens.
To be effective (and legally sound), your waiver needs to be comprehensive yet easy to understand. Here’s what to include:
Clearly outline the types of risks participants are accepting by joining the program (e.g. physical injury, property damage, environmental conditions).
A statement where the participant agrees to release the municipality, its staff, and affiliates from liability for injuries or losses incurred.
This clause ensures that the participant agrees to indemnify and hold harmless the municipality against any claims resulting from their participation.
Especially important for youth programs and camps. Include sections to collect allergies, medications, and contact information.
If minors are involved, ensure a parent or legal guardian signs the waiver.
If your event includes photography or video recording, ask for consent to use images for promotional purposes.
Include the full name, date, signature, and optionally, an IP address and timestamp if collecting online.
Most online waiver tools provide an easy-to-use drag-and-drop form builder to help you create liability waiver.
Here’s how to get started (with Activity Messenger but these steps are very similar on all tool):
The first section of your form should focus on collecting essential participant or guardian information. Information that should be collected includes
You can make certain fields mandatory and set up validation rules to ensure the accuracy of your data by clicking the “Edit” button in the Form Builder.
This section should clearly outline the potential risks associated with the activity in which citizens will participate and state that the participant or guardian assumes responsibility.
Copy and paste your liability text into the form builder. At the bottom of this section, include a checkbox for participants or guardians to confirm that they accept the risks associated with the activity or event. For example:
Here’s a sample waiver you can adapt to your municipality’s needs:
Liability Waiver and Assumption of Risk Agreement
I, the undersigned, understand that participation in programs and events organized by [Municipality Name] involves certain risks, including but not limited to physical injury, property damage, or other unforeseen incidents. I voluntarily choose to participate in these activities and assume all associated risks.
In consideration of being allowed to participate, I hereby release and hold harmless [Municipality Name], its employees, volunteers, and affiliates from any liability, claims, demands, or causes of action arising out of or related to any injury, loss, or damage that may occur as a result of my participation.
I certify that I am in good health and able to participate in the activities. I agree to follow all rules and instructions provided by [Municipality Name] staff and program leaders.
[For minors:] I, as parent/guardian of the participant, give permission for my child to participate and agree to all terms stated above.
Here’s how to add a digital signature to your form:
📌 Pro Tip: A great way to boost liability waiver completion rates is by scheduling multiple text or email reminders targeted specifically at residents who have not yet submitted their waiver forms.
Here are some of the best liability waiver tools municipalities and small towns use to move from paper waivers to digital forms:
Activity Messenger is great for managing waivers alongside program registration and communication. Allows custom forms, e-signatures, and mobile-friendly experiences. Ideal for recreation departments and community events. Also replaces tools like Eventbrite, Mailchimp, SurveyMonkey and more.
Smartwaiver is a popular tool that offers custom-branded digital waivers with robust data storage and analytics. Easily integrates with existing CRM or booking systems.
WaiverForever Offers cloud storage, offline signing options, and integration with multiple platforms. Good for municipalities with on-site events where Wi-Fi may be unreliable.
DocuSign is best for municipalities looking for enterprise-level e-signature solutions. While not waiver-specific, it’s widely used in public sector organizations for all types of agreements.
Hello Sign is a user-friendly tool for collecting signatures on liability waivers and other municipal documents. Integrates with Google Workspace and Dropbox.