Send email from your own domain

Use a verified sender address so clients recognize your organization. The From address identifies the sender; the Reply-to address determines where replies go. Verify both choices before sending.

Before you begin

You need access to organization email settings, the domain's DNS administrator and each mailbox you want to verify. Your website host and DNS provider may be different companies. Use the provider that actually manages the domain's DNS.

Verify the domain

Open the organization's From email settings.
Enter the domain requested by the page and click Verify.
Download or copy the DNS records shown by Activity Messenger.
Ask your DNS administrator to add those exact names, types and values. Do not substitute example records from another organization.
Return to Activity Messenger and refresh the verification status. Continue when the domain is verified.

The records displayed for your domain are the source of truth. Copy each record's type, name and value as shown; do not assume a fixed record count or add an SPF record unless Activity Messenger displays one. The domain verification process can display a TXT identity-verification record and DKIM CNAME records.

DNS changes are not always visible immediately. Follow the current status and any verification email rather than assuming a fixed completion time.

Resolve a verification failure

Check the domain spelling and confirm that you added the records to the provider that manages its DNS. Compare every record's type, name and value with the records displayed in Activity Messenger. Some DNS consoles append the domain automatically; duplicating it can create a record at the wrong name. Check the provider's instructions before changing the record.

If verification has failed, correct any DNS entries that do not match the displayed records, then restart verification using the controls in Activity Messenger. If the page offers Remove, use it to remove the failed domain and add the domain again to restart verification. Ask your DNS administrator or support for help if the status still does not change.

Verify sender addresses

Enter each From address you want to use and request verification. Open its confirmation email and follow the link, then refresh the status in Activity Messenger. Verification messages can come from Amazon Web Services, the sending service used by Activity Messenger.

Select a verified address in the message composer. Review the Reply-to field as well: it may be set from the selected sender address, and you can choose the monitored inbox that should receive replies.

Understand email authentication

DKIM signs messages so receivers can check the signature. SPF authorizes servers for the sending envelope domain. DMARC checks alignment with the visible From domain and defines a domain policy. These mechanisms improve authentication; they do not guarantee inbox placement. Your DNS administrator should review them together. See Amazon SES authentication documentation.

If a verified message goes to spam

Ask the recipient to check spam, mark a legitimate message as Not spam, and review blocked senders or allowlists with their mail administrator. Check message delivery results before assuming the domain is the cause.

Continue with messaging defaults to configure replies and sending a message to review the actual send.