Create and switch between Activity Messenger organizations

Use Billing to review what your organization pays Activity Messenger: the subscription, SMS usage and account invoices. Client purchases and invoices are managed in the separate financial workflows.

Open Billing

Open Billing from the user menu (the person icon with your name) using an account authorized to manage billing. The entry appears for the Account owner, Organization owner and Human resources permissions; if you do not see it, ask your organization's owner. Review the currency and jurisdiction before making a subscription or SMS purchase. If these details are incorrect, contact support before proceeding.

Review or change the plan

Review the current plan and the available options. Check the displayed price, billing period and included usage before choosing a plan or updating payment information. Use the current page for the applicable offer rather than an amount shown in an older screenshot.

Monitor SMS usage

Check the available SMS balance before a large campaign. If additional SMS can be purchased, choose from the packages currently displayed and review the purchase before paying. Long or specially encoded messages may consume more than one SMS unit; see SMS usage.

Use Update card in the subscription payment area to change the card for future charges. Review the recharge or renewal information shown for your current plan; subscription billing and SMS balances do not imply the same reset cycle for every plan.

Find account invoices

Open the invoice or billing history to review past charges and receipts. If an Activity Messenger subscription invoice needs correction, follow the subscription invoice guide. Do not try to cancel it from your client invoice tools.

Closing the organization

Subscription cancellation and organization deletion are separate decisions. Before using an account-closing action, review what its confirmation says and contact support if you need help with outstanding charges or access to your records.

One Activity Messenger login can belong to several organizations, for example one per club, location or brand. Each organization has its own data, users, plan and invoices.

To switch organizations:

Click the organization name in the top bar (building icon) to open the organization menu. A check mark shows the organization you are in.
Select the organization you want. Activity Messenger opens its Dashboard and remembers it as your default organization.

If two of your organizations have the same name, the menu shows their alias with the name beside it. When you belong to more than 10 organizations, a Search organizations box appears at the top of the menu. In the newer navigation, the menu opens only when you belong to more than one organization.

To add another organization to your login:

Open the organization menu and select New organization, or go directly to /organization/create. The link is not shown when your permission in the current organization is Point of sale.
In Information, complete the General section: Name, Alias, Language, URL of your website, the address, Timezone and, optionally, Telephone.
Complete the Messaging section: Default type of message, Reply-to email, SMS reply preference and the auto-reply message. The Amilia integration section is optional.
Click Create.

Any signed-in user can create an organization; no permission in an existing organization is required. You become the Account owner of the new organization, it becomes your default organization, and you land on its Dashboard with a confirmation message. The new organization starts on the Starter plan with a 14-day trial and its own billing. Subscribing, changing plan and paying for one organization does not affect the others.

When you sign in, Activity Messenger opens your default organization, or your first organization if no default is set. Switching organizations or creating one changes the default. To give a colleague access to an organization, see Users and permissions. For the first steps in a new organization, see Set up your organization.

Can I set up separate workspaces for different departments? Use a separate organization for each department that needs its own workspace. One login can belong to several organizations, and each organization has its own data, users, plan and invoices. Create each one from the organization menu using New organization, then switch between them by clicking the organization name in the top bar. In each organization, add the colleagues who need access and choose their permissions. See Users and permissions.

Change your plan

Open Billing. The Your plan section shows the Current plan, its included SMS and, for a subscription, the date of the next invoice. Select Compare all plans to open the pricing page in a new tab.

Below it, plan cards show the plans you can choose. Most organizations see Light, Premium and Pro; Federation and Enterprise appear only for organizations set up for them. Each card lists the price and what it includes. The card matching your Recommended plan is marked, and your Current plan has no button.

To upgrade or downgrade:

On the card of the plan you want, click Update plan.
Review the plan name, price and details in the window.
Enter the Name on card and the Credit card details, accept the Terms and Conditions, and confirm. Without an active subscription (for example during the trial) the window and button read Activate subscription and it says the plan is billed monthly starting today. For a subscription that is ending, the button reads Resume subscription plan.

When payment succeeds, the page reloads with the new plan. The same steps apply to an upgrade and a downgrade.

Some changes cannot be completed on this page:

Plan cards appear only when your current plan is not the recommended one, when the organization is not paused, and when it is not part of a parent organization that shares its SMS balance. If no card is shown, contact support to change plans.
If your plan is in US dollars and you are switching to a Canadian dollar plan, the window asks you to Cancel current subscription first; it states that the remaining days are refunded pro rata.
If your subscription has scheduled billing changes, the page asks you to contact support to change your plan while keeping them.
If your organization has a dedicated SMS number, contact support to arrange its release before cancelling or changing to an incompatible subscription.
If Your subscription plan is paid by another organization appears, plan changes are not made from this page.

If you have reached the limits of your plan, Billing lists the reasons in red and asks you to move to another plan.

Pause or cancel

Cancel the plan yourself. Under Your plan, an active Activity Messenger subscription shows a Cancel plan link. Select it and confirm with Yes; the message says you fall back on the Starter plan. The subscription is not removed immediately: Your plan ends on the date shown, after which you are on the Starter plan and its limits apply. Until that date, click Resume subscription plan to keep your subscription. Cancelling does not delete your organization (see "Closing the organization" above).

If an SMS number is dedicated to your organization, cancelling is refused and you are asked to contact support@activitymessenger.com to release the number first.

Pause through support. Activity Messenger has no pause button in Billing. To pause, email support and include your organization's name (and which organization, if you have several), whether you want to pause or to cancel, and the date you want it to start. When support puts your organization on a pause plan, Billing shows Your organization is paused: "Your monthly pause plan keeps your organization and its data available for when you return." While paused, the plan cards are hidden. To come back, contact support to reinstate your plan; Your organization is resuming appears until the pause subscription ends.

Who receives subscription invoices and how to update the billing contact

Activity Messenger subscription invoices are the invoices Activity Messenger charges your organization for its plan, SMS recharges and transaction fees. They are separate from the invoices you issue to your clients.

Find them in Billing under Invoices. For each invoice you see the number, date, description, total, outstanding balance and status (Paid, Unpaid, Draft, Voided or Uncollectible), and refunds or credit notes when they apply. In Documents, open Invoice or PDF. Ten invoices are shown at a time; use Previous and Next for older ones. The next subscription invoice date appears under Your plan.

Billing has no separate billing contact field. The name, email and phone saved on your Activity Messenger billing account are those of the signed-in user who last subscribed, resumed or changed the plan, updated the card or bought an SMS package. To change them, have the person who should be the billing contact sign in with access to Billing, select Update card under Credit card, enter the card and confirm. If your plan shows Your subscription plan is paid by another organization, the invoices belong to that other organization. To correct an invoice, see the subscription invoice guide.

Settings reference

Setting	Where	Default	Effect
Organization menu	Top bar, on the organization name	Lists every organization you belong to	Select an organization to switch to it; it becomes your default organization and opens its Dashboard. A Search organizations box appears above 10 organizations.
New organization	Organization menu › New organization, or `/organization/create`	Available to any signed-in user	Creates an organization with you as Account owner. Hidden when your permission in the current organization is Point of sale.
Default organization	Set automatically	Your first organization until you switch or create one	The organization opened when you sign in or open the Dashboard.
Plan of a new organization	Set at creation	Starter, 14-day trial	Each organization has its own plan, trial and invoices.
Billing	User menu › Billing	Shown to Account owner, Organization owner and Human resources	Opens the plan, SMS balance, card and invoices of the current organization.
Compare all plans	Billing › Your plan	—	Opens the pricing page in a new tab.
Update plan	Billing › plan card	Hidden when your plan is the recommended plan, when paused, or for a child organization	Switches to that plan after card confirmation. Reads Activate subscription without a subscription and Resume subscription plan for an ending one.
Cancel plan	Billing › Your plan	Shown for an active, non-ending Activity Messenger subscription	Ends the subscription at the displayed date and moves the organization to the Starter plan. Refused while a dedicated SMS number exists.
Update card	Billing › Your plan › Credit card	Shown with an active subscription and a card on file	Replaces the card used for the next invoice and refreshes the billing name, email and phone from the signed-in user.
Invoices	Billing › Invoices	10 per page	Lists Activity Messenger invoices with Invoice and PDF links. Client invoices are managed elsewhere.

Common questions

How do I add another organization to my account? Open the organization menu in the top bar and select New organization, or go to /organization/create, fill in the form and click Create. You become Account owner of the new organization, which starts on the Starter plan with a 14-day trial. See "Add or switch organizations on one login".

How do I switch between my organizations? Open the organization menu and select the one you want. It becomes your default and opens its Dashboard. If the menu does not open, you belong to a single organization.

Do I pay once for all my organizations? No. Each organization has its own plan, SMS balance and invoices. An organization that shows Your subscription plan is paid by another organization is billed to that other organization.

How do I upgrade my plan? Open Billing from the user menu, find the plan card you want and click Update plan, then confirm with your card. If no plan card appears, or a message asks you to contact support, write to support. See "Change your plan".

Can I downgrade myself? Yes when a plan card with Update plan is shown, for example Light; the steps are the same as an upgrade. If no card is shown, contact support.

How do I cancel or pause my subscription? To cancel, click Cancel plan under Your plan in Billing and confirm; your plan ends on the date shown and the organization moves to the Starter plan. There is no pause button: email support with your organization's name, what you want and the start date. See "Pause or cancel".

Does cancelling delete my organization? No. The organization stays on the Starter plan with its limits. Deleting is a separate action, described in "Closing the organization".

Where are my Activity Messenger invoices? In Billing under Invoices. Open Invoice or PDF in the Documents column. They are different from client invoices.

How do I change who receives subscription invoices? There is no billing contact field. Have the person who should receive them sign in with Billing access and update the card, or contact support. See "Who receives subscription invoices and how to update the billing contact".