Correcting an Activity Messenger subscription invoice
I have two Activity Messenger subscription invoices. How do I cancel one?
Open your organization's Billing section to inspect the invoices, then contact Activity Messenger support to request a correction. There is no customer-facing action in this section to void one specific Activity Messenger subscription invoice. Voiding or correcting that invoice requires intervention by the Activity Messenger billing team.
E-Commerce > Invoices manages invoices your organization issues to its clients, such as registration or purchase invoices. It is a different system from the invoices Activity Messenger issues to your organization for its subscription. The client-invoice cancellation workflow does not apply to your Activity Messenger subscription invoices.
Find the invoices
- Open the user menu and select Billing for the organization concerned. You need access to Billing; if the option is missing, ask your organization's administrator.
- Find the Invoices section. It includes Activity Messenger invoices for subscriptions, recharges and transaction fees.
- Compare the invoice numbers, dates, descriptions, totals, outstanding balances and statuses. Two entries do not necessarily represent the same charge.
- In Documents, open the Invoice or PDF link when available. Use the pagination controls if you need to find an older invoice.
Request a correction
Contact Activity Messenger support. Include:
- Your organization's name.
- The numbers, dates and amounts of both invoices.
- Which invoice you believe needs to be corrected or cancelled, and why.
- The payment status shown for each invoice, including whether you believe both were paid.
For example: “I see two Activity Messenger subscription invoices for the same period. Could you review invoices A and B and confirm whether one needs to be corrected?”
The billing team must review the situation and determine the appropriate correction. A suspected duplicate does not automatically mean an invoice will be voided or a payment refunded. If it has already been paid, mention that explicitly so the team can review the payment as well.
Cancelling the plan is a separate operation
Cancel plan concerns your Activity Messenger subscription. It is not an action for choosing and voiding an individual invoice, and it does not replace a billing correction request.
If you want to keep using Activity Messenger and only correct one invoice, contact support about the invoice. If you also want to end your subscription, state that as a separate request.