Activity Messenger Help Center Delete a client There is no delete or anonymize action on the client account. Choose archive, ban, or merge. Archive the client Archive client hides the client from the default account list. The tooltip reads Archiving hides the client from the default account list. Account access, communications, billing and registrations remain unchanged. Open the client from Clients, then Actions, then Archive client. See Archive and restore clients. Ban the client Ban client is on the same Actions menu. Use it when your ban rules should block the client's forms and bookings. Their records stay. See Block clients from registration. Merge two accounts for the same person The client window has a Merge link in the Account members box. The list workflow is in Merge duplicate client accounts: select exactly two accounts for the same person, click Merge accounts, and choose which account to keep. Do not merge two different parents. Merging does not move one invoice to a different client. What the Actions menu contains POS, Open client account, Message, Logs, Sync profile to related records, Ban client, and Archive client. Nothing on that menu deletes the account. Archiving does not stop email or SMS. Use List management and unsubscribes to stop messages. Related guides Archive and restore clients Merge duplicate client accounts Block clients from registration