Activity Messenger Help Center
Delete personal information from a client account
Anonymize has been renamed Delete personal information. Use this action to permanently remove the reviewed personal details and files from a client account while retaining the account’s email addresses for traceability. The account, registrations and financial records remain.
If you only want to hide a client from the default list without removing their information, archive the client instead.
Before you start
You must have Account Owner permission. Review the selected accounts and the removal preview carefully. Deletion is permanent and there is no undo button. You must enter your own password to confirm.
The preview identifies the affected accounts, participant profiles, linked recipients, form answers, photos and uploaded files. It also lists the client email addresses and mobile numbers that will be unsubscribed. File names are limited to the first 50; the displayed file count covers all files included in the operation.
Delete personal information
- Open Clients and find the client in Client accounts.
- Select the account’s checkbox, or select up to 50 accounts.
- Click Delete personal information.
- Review the information and files that will be removed. Choose Asked by client, Spam, or Admin as the reason.
- Review the contact details that will be added to the marketing and reminder unsubscribe lists. This is automatic for the selected client accounts.
- Click Delete personal information, then enter your password in the confirmation popup and confirm.
- Wait for the operation to finish. A Please wait message and spinner indicate processing. The completion message confirms that the personal information was removed and permanent file deletion was queued.
If the data changes after you review the preview, refresh the preview and confirm again.
What is removed and what remains
| Information | Result |
|---|---|
| Selected account’s names, mobile numbers, company and additional personal details | Removed. |
| Client account email addresses | Kept for traceability and search; unsubscribed from marketing and reminders. |
| Children and linked participant profiles without a separate client account | Included in removal, along with their recognized personal fields. |
| Participants, members and players linked to a separate client account | Preserved, including their booking records. Removing the purchaser’s personal information must not remove another account holder’s participation. |
| Recognized personal form answers, such as identity, contact, signature and health-card fields | Removed within the reviewed scope. Shared answers preserve people linked to separate accounts. Other form answers remain. |
| Photos and uploaded files included in the preview | Permanently deleted, including application-generated copies and thumbnails. Files on shared forms are retained when ownership cannot be narrowed to one person. |
| Registrations, bookings and financial records | Kept; personal details on affected records may be removed. This action does not delete the client account or its invoices. |
Only email addresses and mobile numbers recorded on the selected client accounts are added to the unsubscribe lists. Addresses belonging only to participants, members or other people are not added.
For example, a parent books an activity for their child and an adult friend. The child has no separate account, while the friend has their own client account. Removing the parent’s personal information includes the child’s personal information, but preserves the friend’s player record and booking visibility.
This action covers the information shown in the preview. It does not promise to erase every mention of a person in arbitrary notes, historical communications or other free-text records.
Find the account afterwards
The account disappears from the default Active view. Choose Personal info deleted in the client filter to find it again. All removal reasons appear in this single filter; each account shows its reason in a red badge.
Search using the retained client email or the client ID. Removed names and mobile numbers no longer match searches.
Choose between deleting personal information and archiving
- Archive a client to hide them from the default list while leaving their information and history unchanged. You can restore an archived client.
- Delete personal information to permanently remove the reviewed personal details and files while retaining the account email and operational records.
See Archive and restore clients for the reversible option.
Common questions
Where did Anonymize go? It is now called Delete personal information. The updated workflow previews what will be removed, includes files, requires password confirmation and protects people linked to separate accounts.
Can I undo deletion? No. Deletion is permanent and the deleted information cannot be recovered.
Can I delete personal information for several accounts? Yes, up to 50 at a time. Review every selected account before entering your password.
Why is the email still visible? Client account email addresses are deliberately retained for traceability and search. They remain unsubscribed from marketing and reminders.