Activity Messenger Help Center Client can't pay from the payment link Use this when a client received a link for an invoice balance and cannot pay it online. The steps below are the ones already documented for invoices and payment methods. Copy or send the link There is no regenerate action. The pay link stays the same. Open E-Commerce → Invoices and open the invoice. Click Payment methods. The dialog is titled Payment methods and reads Choose how they can pay this invoice. The dialog shows the pay link. Use the copy or open icon beside it. The note reads The balance of this invoice can be paid online by anyone with this link. To email it, click Send a link to pay online. Client pay balance page opens the same page. See Client payment (online). If the page does not offer a credit card On that invoice, open Payment methods and check Online credit card. The same dialog also has Bank transfer (Stripe), Interac e-Transfer, Gift card, Allow client to modify the payment amount, and Only allow offline payment. Click Save. For every invoice, the organization Stripe account page has the heading Allow online credit card payments on pay balance page for invoices and the checkbox Enable online credit card payments. An administrator can still record an offline payment on the invoice with Make a payment, for example by cheque, cash or a card taken by phone. See Admin payment (offline). For several outstanding invoices paid with one card, send an account statement instead of one link per invoice. Related guides Invoices and client billing Payment methods Account statements